- Tue Feb 10, 2009 5:53 pm
#3369
Let this be your fair warning with regards to being a customer at K-5 Arms in Milford, CT. I have been a customer there for over a year and the way they treated me and that I've seen others treated before is absolutely insulting.
I went there this evening to purchase a shotgun. Tried to negotiate a lower price, but they wouldn't budge. So, the salesman tells me that he'll hook me up with some shells after all the stuff is done (paperwork, etc).
So, I give them my money (~$400) and say "thanks." The other salesman(boy), Matt, goes and picks up 2 boxes of 5-round crap ammo. The gun is a 7-shot.
So, I look at the other guy - Allen - and he says he's going to get some stuff off the free shelf. I see him walk back out with 2 boxes of target loads. Cool, I think. Then the third guy pushes him back into the office and says "what are you doing, man?" I hear them whisper/argue, and he comes out and says "we don't have anything else for you." Then the two young guys, Matt and some other dude stand there looking at me like I'm a piece of crap that didn't just drop $400 of my hard-earned money on a brand new shotgun. I told them that I wish they had told me all of this before I handed them my money, and they basically told me to F myself.
What a crappy way to do business, fellas. So, I told him that it was a bad way to conduct business and that he'd just lost a customer that had been going there (reluctantly) for a year or so. He claimed that he was sorry and that "the ammo was old and they didn't want to give it to me" (RIGGGHHTTTT!) etc. Buncha BS if you ask me. If it was old, you'd have properly disposed of it and not made such a fuss over giving it away.
UPDATE: I just got home and realized that I didn't have a receipt. I called them and asked if they had it on the counter. They then put me on hold for 5+ minutes and never came back on the phone. I called back, Matt - the punk kid that was there - told me that he put it in the bag and they didn't have it. Then I got pissed, told them that they have made this EXCEEDINGLY difficult to do business with, and that I wanted my reciept. He then proceeded to CURSE ME OUT and HANG UP ON ME.
I will be calling the local news stations and writing an article for my local paper. The Better Business Bureau will be contacted tomorrow, as well. This is ridiculous. The owner of this shop has a reputation around here and he just proved it.
As gun owners, we work hard for our guns. These pieces of crap take the fun and excitement right out of it. Every. Single. Time.
I'd recommend a Guns n' Safes, Hoffman's, or Newington Gun Exchange.
My students will also be directed elsewhere from now on. Fortunately, I know a lot of local shooters.
I went there this evening to purchase a shotgun. Tried to negotiate a lower price, but they wouldn't budge. So, the salesman tells me that he'll hook me up with some shells after all the stuff is done (paperwork, etc).
So, I give them my money (~$400) and say "thanks." The other salesman(boy), Matt, goes and picks up 2 boxes of 5-round crap ammo. The gun is a 7-shot.
So, I look at the other guy - Allen - and he says he's going to get some stuff off the free shelf. I see him walk back out with 2 boxes of target loads. Cool, I think. Then the third guy pushes him back into the office and says "what are you doing, man?" I hear them whisper/argue, and he comes out and says "we don't have anything else for you." Then the two young guys, Matt and some other dude stand there looking at me like I'm a piece of crap that didn't just drop $400 of my hard-earned money on a brand new shotgun. I told them that I wish they had told me all of this before I handed them my money, and they basically told me to F myself.
What a crappy way to do business, fellas. So, I told him that it was a bad way to conduct business and that he'd just lost a customer that had been going there (reluctantly) for a year or so. He claimed that he was sorry and that "the ammo was old and they didn't want to give it to me" (RIGGGHHTTTT!) etc. Buncha BS if you ask me. If it was old, you'd have properly disposed of it and not made such a fuss over giving it away.
UPDATE: I just got home and realized that I didn't have a receipt. I called them and asked if they had it on the counter. They then put me on hold for 5+ minutes and never came back on the phone. I called back, Matt - the punk kid that was there - told me that he put it in the bag and they didn't have it. Then I got pissed, told them that they have made this EXCEEDINGLY difficult to do business with, and that I wanted my reciept. He then proceeded to CURSE ME OUT and HANG UP ON ME.
I will be calling the local news stations and writing an article for my local paper. The Better Business Bureau will be contacted tomorrow, as well. This is ridiculous. The owner of this shop has a reputation around here and he just proved it.
As gun owners, we work hard for our guns. These pieces of crap take the fun and excitement right out of it. Every. Single. Time.
I'd recommend a Guns n' Safes, Hoffman's, or Newington Gun Exchange.
My students will also be directed elsewhere from now on. Fortunately, I know a lot of local shooters.