I usually don't pile on the the "pile on threads" but in this case I'll have to agree. Customer service in the local firearms industry in complete crap. I used to be the 'don't buy from Hoffman's, support the little guy' type but I've since evolved. If every shop is going to treat me like an annoying burden then I'm buying from whoever has it on the shelf. I wish it wasn't this way but our society and economy has been trending towards Wal Martism for a long time.
This reminds me of a few years ago when I needed a single shot 20ga for pheasant hunting at a game club. It's the only type of gun this particular club allows for it. I did some internet research and decided I wanted a Rossi....at a whopping $149 MSRP. Naturally, I was concerned that no one would even want to order me a gun of such low profit margin. I had to phrase it like I was asking a favor of the king. I walked out of the store with a smile on my face, happy it went well and I was actually going to get the gun. Looking back on that day I kind of get pissed off.