- Fri Oct 14, 2011 5:29 pm
#20984
Two days ago, upon opening a box of Nutmeg 9mm, I found that one of the shells was a 9x18 Makarov case, loaded with a 115gr. bullet and likely the charge for a 9x19. Figuring the company should know about this, I gave them a call, and spoke to Dean Blair, the owner.
He apologized for the shell, and proceeded to explain what happened. Turns out one of the machines grabbed the case instead of letting it fall through.
Long story short, he asked me to bring the box of ammo in, & see for himself. I did, and after taking the offending bullet, he gave me a full box (50) of 9mm.
Sat & chatted with him a for a bit, and met a few of his employees. While they're an extremely small business, they are VERY good. SUPERB customer service, and not to mention I've found their ammunition more consistent than Federal Champion, for even LESS money.
If I had a problem with Federal, they would likely try to give me the runaround. These guys took care of it, and were exceptionally friendly. I would NOT hesitate to purchase any more of their ammunition, with customer service like that.
Excellent company, excellent product, SUPERB customer service, and good people all-round.
He apologized for the shell, and proceeded to explain what happened. Turns out one of the machines grabbed the case instead of letting it fall through.
Long story short, he asked me to bring the box of ammo in, & see for himself. I did, and after taking the offending bullet, he gave me a full box (50) of 9mm.
Sat & chatted with him a for a bit, and met a few of his employees. While they're an extremely small business, they are VERY good. SUPERB customer service, and not to mention I've found their ammunition more consistent than Federal Champion, for even LESS money.
If I had a problem with Federal, they would likely try to give me the runaround. These guys took care of it, and were exceptionally friendly. I would NOT hesitate to purchase any more of their ammunition, with customer service like that.
Excellent company, excellent product, SUPERB customer service, and good people all-round.
Sometimes you just have to Cowboy Up.